1. Platform Service Scope
Vendora delivers e-commerce technology infrastructure through a multi-tenant Software-as-a-Service (SaaS) model. When a merchant subscribes to a Vendora plan, Vendora delivers instant, digital access to:
Vendora is a Software-as-a-Service (SaaS) platform. Vendora does not sell, stock, or ship physical products. Our merchants independently sell and ship their own products through stores they build on our platform. Vendora's relationship with buyers on merchant storefronts is limited to providing the underlying technology infrastructure.
- Merchant Admin Dashboard: An administrative control panel to manage products, categories, orders, customers, coupons, pages, and store themes.
- Storefront Themes: Access to pre-configured, optimized frontend themes (such as Lumina, Alleeran, Botanica, Elara, and Alchemy) to showcase merchant inventory.
- Multi-tenant Hosting: Secure sub-domain mapping (e.g. storename.vendora.pk) and secure cloud server infrastructure to handle online visitor requests.
2. Service Activation & Timelines
Since Vendora is a fully digital software platform, all services are delivered and activated electronically.
- Card & Mobile Wallet Subscriptions: Paid monthly or yearly plans are activated immediately upon successful processing of the payment via digital integrations.
- Manual Payment Verification: For payments processed via manual bank deposits, EasyPaisa, or JazzCash receipts, services are activated immediately after verification of the payment screenshot, typically within 1 to 12 hours of submission.
3. Non-Retailer Declaration
It is critical to note that Vendora does not operate physical retail stores, warehouse logistics, or direct supply chains.
Vendora does not own, manufacture, package, handle, store, or ship any physical goods or products advertised on individual merchant storefronts. Our platform provides the software technology for merchants to run their businesses independently.
4. Merchant Logistics & Fulfillment
All physical orders placed by buyers on merchant storefronts (e.g. storename.vendora.pk) are processed, packaged, and shipped solely by the independent merchant running that store.
Fulfillment logistics are handled by the merchants themselves through local courier networks in Pakistan (such as Leopards, TCS, M&P, or self-shipping options). Merchants are solely responsible for publishing their own shipping fees, dispatch times, delivery windows, and return policies for their buyers.
5. Hosting Infrastructure & SLA
We strive to maintain high platform reliability to ensure merchant stores are always available to buyers.
Vendora guarantees a 99.9% platform uptime for the SaaS infrastructure, database servers, and storefronts, in accordance with the terms specified in Section 8 of our Terms of Service. Routine maintenance windows and system checks are announced inside the merchant dashboard beforehand.
6. Service Delivery Support
If you experience any difficulties with your platform dashboard activation, hosting mappings, or custom domain setups, please contact our support desk:
Vendora Infrastructure Support Desk
Email: [email protected]
Address: FF-863, Deans Trade Centre, Peshawar Cantt, Pakistan