Refund Policy

1. Upfront Payment & Activation

Vendora operates on an upfront payment model. In order to activate your online store storefront and gain full access to the admin dashboard, theme configurations, product listings, and checkout settings, a monthly or yearly plan subscription payment must be successfully processed.

Once the payment is completed (or manual bank transfer receipt is validated), services are provisioned instantly, allowing you to start configuring your store and accepting orders immediately.

2. Subscription Refunds

We offer a 7-day refund window for all new subscriptions. If you are not satisfied with the platform, subscription fees paid for monthly or yearly plans are eligible for a full refund within this window, subject to the following criteria:

• 7-Day Activation Window: Refund claims must be sent to [email protected] within exactly 7 days of the initial subscription payment or automatic renewal charge.
• Audit Constraint: Refund requests are only eligible for approval if the store has not processed commercial buyer orders, generated customer invoices, or configured a custom domain during the active billing period.
• System Outages: In the rare event of major, verified platform downtime exceeding 48 consecutive hours, merchants can contact support for a prorated service credit or partial refund.

3. Subscription Cancellations & Access

You can cancel your subscription plan at any time directly through the billing settings inside the admin dashboard.

Upon cancellation, your store will remain active and fully functional until the end of your current active billing cycle (monthly or yearly). When the cycle ends, your store will be temporarily locked, preventing buyer transactions and admin dashboard editing. Your store database, products, and configurations will be securely preserved for up to 90 days, after which they will be permanently deleted from our servers.

4. Prorated Charges Policy

Vendora does not offer prorated refunds or service credits for partial usage of an active billing cycle.

If you cancel your subscription midway through your monthly or yearly billing term, you will not receive a cash refund or credit code for the unused days. The store storefront and admin dashboard will simply remain accessible until the end of the paid term.

5. Merchant Store Audits

We hold our merchants to high standards of commercial safety. If a merchant's store is found in violation of our Terms of Service (specifically the hosting of prohibited goods, copyright infringement, or fraudulent buyer practices):

6. Third-Party & Auxiliary Costs

Our refund policy applies strictly to Vendora SaaS subscription plan fees. We do not provide refunds or support cancellations for third-party charges, including:

• Custom Domain Registrations: Fees paid to external registrars (e.g. GoDaddy, Namecheap) to map domain names.
• Payment Gateways: Integration transaction commissions, charges, or settlement fees collected by financial payment gateways.
• Logistics: Delivery charges or logistics fees processed through courier services.

7. Refund Processing Times

Approved refund claims are processed back to the original payment channel.

• EasyPaisa & JazzCash: Refunds are processed within 3 to 5 business days after compliance approval.
• Bank Transfers: Online bank settlements are completed within 5 to 7 business days, subject to standard interbank processing speeds in Pakistan.

8. Refund Policy Updates

We reserve the right to revise this Refund Policy to align with new legal requirements or billing systems. All updates will be published on this page with the latest revision date. Registered merchants will be notified of changes via their billing dashboard.

9. Contact Billing

For any questions, refund submissions, or billing inquiries, please contact our billing department: